Have you been to our forum? Here you will find questions and answers from other users. Chances are, a quick search will reveal that someone else has already asked the questions you have and there is an answer there for you. If not, please post a question and we will answer it there for you and other future users.

Otherwise, please browse our FAQs below:

When I buy a NEC XEN system can I get the phone lines I need also?

Yes, Talking Point can assist you with ordering a wide range of network services from basic phone lines and ISDN services. We will co-ordinate both your system installation and your phone lines for you, making it even easier for you to manage your business communications.

(Talking Point does not guarantee Carrier performance.)

It is more economical for my business to rent our equipment than to purchase it. Do you offer rental arrangements for phone systems?

You have the option either to rent or lease your phone system or purchase it outright. Our Finance packages include Service Assurance that covers all your systems service requirements. Renting your phone system also gives you the additional benefit of easily upgrading your system as your business grows or your communications requirements change.
Please contact on of our sales consultants to discuss which option is best for you.

Time - I want to change the time on my NEC system

This is only done from extension 100 or 101
Press "Feature 9 #"
Then dial in the new time
(press Hold to change the date, if required)
Press "Feature" to complete the changes
 (search our forum for more answers)

Voice mail - I want to change my voice mail greeting

dial voice mail as normal
setup
greetings
current
and then follow your telephone screen prompts to complete the task.
(Check our downloads for a voicemail user guide, or search our forum for more answers)

Call forward to mobile phones

Press "Speaker"
Dial "43"
Dial "0"
Dial in phone number to divert to
Then press "Speaker" to complete the forward *
*Note: Your system must be capable of supporting external call forward, as well as be programmed to allow it. If this does not work on your system, search our forum for “external call forward”, or lodge a service request with us.

To cancel the forward

Press "Speaker"
Dial "44"
Press "Speaker" to complete the cancellation

Can I program special numbers on my phone?

Yes. Please see our user guidelines in the download area.

I know my telephone system is NEC, but which model do I use?

There are many different models of phone systems, so in order to make sure you are following the right instructions, you need to know if it applies to your model. Please see our Handset ID page for more information.

Frequently Asked Questions