Account Code Entry Account Code - Forced/Unverified Account Code - Forced/Verified Add-On Conference All Call Page Alphanumeric Display Ancillary Device Connection Answer Hold Answer Key Assigned Night Answer (ANA) Attendant Add-On Console Attendant Camp-On Attendant Positions Attendant Station Outgoing Lockout Attendant Transfer Authorisation Code Automatic Answer with Delay Message Automated Attendant Automatic Callback Automatic Call Distribution (ACD) Automatic Call Distribution (ACD Plus)* Automatic Carrier Routing Automatic Day/Night Mode Switching Automatic Hold Automatic Redial Automatic Release Automatic Trunk-to-Trunk Transfer Background Music - Multiline Speaker Background Music Over External Speakers Barge-In Battery Backup - System Memory Battery Backup - System Power Busy Lamp Field on Multiline Terminals Call Alert Notification Call Appearance Keys (CAP) Call Arrival Keys (CAR) Callback Request Caller ID Call Return Caller ID - Incoming Caller ID - Outgoing Call Forward - All Calls Call Forward - Busy/No Answer Call Forward - Display Call Forward - Off-Premise Call Forward - Split Call Park - System Call Pickup Direct Call Pickup Group Centralised Voice Mail Class of Service Clock/Calendar Display Code Restriction Code Restriction Password Override CO/PBX, Tie Line Digit Restriction Computer Telephony Integration (CTI) Consecutive Speed Dial Cordless Telephone Connection Customised Message Data Line Security Delay Announcement Delayed Ringing Dial 9 For Attendant Dialled Number Identification Service (DNIS) Digit Insertion	Digital Voice Mail Direct Inward Dialling (DID) Direct Inward System Access (DISA) Direct Inward Termination (DIT) Direct Paging Access Direct Station Selection Distinctive Ringing Do Not Disturb (DND) Door Lock Release Relays Door/Monitor Telephone DP to DTMF Switching Drop Key Dterm Series i Multiline Terminals DTU-type Multiline Terminal Migration Elapsed Call Timer Electronic Volume Control E&M Tie Lines (4-Wire) Equal Access Accommodation External Tone Ringer External Zone Paging (Meet-Me) Feature Access User Programmable Flexible Line Assignment Flexible Numbering Plan Flexible Ringing Assignment Flexible Timeouts Full Duplex Handsfree Full Handsfree Operation General Purpose Relays Group Listening Handset Mute Handsfree Answerback Handsfree Dialling and Monitoring Headset Connection (Built In) Hold With Recall (Exclusive & Non-Exclusive) Hot Line Howler Tone Service I-Hold Indication Incoming Call Identification Intercom By-Pass CO Call Internal Voice/Tone Signalling Intercom Function Internal Zone Paging (Meet Me) ISDN-BRI Trunk Connections ISDN-PRI Trunk Connections ISDN Supplementary Services I-Use Indication Key Function/Multifunction Registration Large LED Indication Last Number Redial Least Cost Routing (LCR) Live Monitoring Loop Start Trunks Message Waiting Microphone Control Multiline Conference Bridge Multilingual LCD Indication Multiple Trunk Groups Multi-Zone Digital Cordless Music on Hold Nesting Dial Night Call Pickup Night Chime Night Transfer Off-Hook Ringing	Off-Premise Extension One-Touch/Feature Access Key PC Attendant Console PC Programming Pooled Line (Outgoing) Power Failure Transfer Preset Dialling Prime Line Assignment Privacy on All Calls Privacy Release Private Lines Programming from Multiline Terminal Push Button Dial - DTMF or DP Quick Transfer to Voice Mail Recall Key Recall With Station Identification Redial Key Remote Programming Resident System Program Restriction (Outgoing) Ringing Line Preference Ring Tone Variation Route Advance Block Save and Repeat Scrolling Directories Secondary Incoming Extension Seized Trunk Name/Number Display Simplified Call Distribution Single Line Telephone Access SLT Adapter SLT Timed Alarm Softkeys Speed Dial Station Speed Dial Stored Characters Speed Dial System Station Camp-On Station Hunting Station Message Detail Recording (SMDR) Station Name/Number Display Station Outgoing Lockout Station Relocation Station Transfer Step Call Store and Repeat Stored Hookflash Synchronous Ringing System Data Up/Down Load Tandem Switching of 4-Wire E&M Tie Lines Tenant Service Three-Minute Reminder Tone Override Trunk Queuing Trunk-to-Trunk Transfer Two-Colour LEDs Uniform Call Distribution (UCD) Uniform Numbering Network Universal Slots Unsupervised Conference User Programming Ability Voice Mail Integration (Analogue) Voice Mail Message Key Voice Over Internet Protocol (VoIP) Voice Over Split Voice Prompt
* Automatic Call Distribution Plus (ACD Plus) advanced call center solution planned for availability in late 2003. Xen is a word and device trademark of NEC Business solutions Ltd. IPK is a word and device trademark of NEC Business solutions Ltd.

Below is the complete list of available features of the system:

The Xen IPK packs a rich variety of features, more than satisfiying the needs of the Australian market

The Xen IPK Business Telephone System lets you choose the features you need to suit your business needs.

Computer Telephony Integration (CTI)

Now you can use your computer as your phone and link these two platforms for improved business efficiency. CTI integrates telephone features into your computer.

Automatic Carrier Routing (ACR)

Allows calls to be routed via your preferred carrier to minimise telephony charges. This is also known as Least Cost Routing, or LCR

Automatic Call Distribution (ACD/MIS)

ACD provides efficient distribution of incoming calls to your agents. Monitor call centre operation and efficiency using the detailed Management Information Service (MIS) facility. (The ACD Plus will provide even greater functionality and flexibility, and will be available in late 2003).